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Take one of the existing extensions on the system and listen with a normal telephone if you get Dial tone...Then if you do Plug in your Cordless phone and listen if you do get it then... If not..most probably the cordless is faulty.
The best thing to do is to call them back and have them send someone over. sounds like it was not setup the right way. They should have made sure eveything works before they left.
you would need to send it to a refurb house, but they don't always deal with the public... best bet would be to find your local panasonic dealer, get a new one, and have them install it
If you start with intercom dial tone, press 81 or 82. If you dial 9 you'll get line 2 before line 1 in normal programming, and if you dial a line that's busy with 8x access codes, you'll get a busy, even if the other line is free.
Of course, you could also RTFM and program the system to function with your TA-824 http://public.carl.airpost.net/Pana/TA-824/UG_TA_0823%5B1%5D.pdf
Starting on page 15 or so of the pdf, after you set up the keys, you'd press the > and 1 or 2 to get to lines 1 or 2 :-)
Is there an 'M' on the display? If so, that means it is in 'meeting mode.' All you have to do is press and hold the star key (*) and that will take care of it.
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