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Loading the software is not enough. You should install it and also the drivers, provided on the disk.
But you have to do so, before connecting a camera to the computer.
If nothing helps, please try to remove the program and reinstall it again. Then connect the camera and switch the camera on.
This camera needs to be sent away forrepairs. Just like a motor vehicle, some repairs to your camera require atechnical specialist to fix your problem.
Press MENU/OK to open the menu. Use the up/down-arrows to navigate to Setup (it should be the last item, marked SET) and press right-arrow. Use the right/left arrows to select Setup2 (the wrench with the digit 2) and press down-arrow. Use the up/down arrows to navigate to an entry marked with LANG and press right-arrow. Select "English" and press MENU/OK to confirm.
If it was dropped the zoom motor mechanisim is out of alignment and must be brought in to a camera shop for repair, the only thing you can do is change out the battery and cross your fingers that it will start working ok again.
It's possible that the video file you are sending is too large. A few seconds of video from your camera will already be in a few megabytes (assuming that the camera is set to high resolution). How large is the file?
For smaller file size of video from your camera, you can lower the frame size. Here's how you do it:
If you are planning to send the file via email - select a lower quality.
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