Empty the machine, clean it out. Remove the freezer door assembly, shut the machine off. it should display a 5 minute timer and 4 temp readings. All 4 of the temp readings need to be above 60 degrees F. for the counter to start. Once it reaches zero, the machine will reset and you should be good to go. If successful the machine will display "Power Switch Off---Unit Cleaned". if at any point during the 5 minute countdown, one of the temp readings drops below 60, the countdown will reset to 5 minutes and the machine will stay freezer locked.
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