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At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , or , I have heard using an air tank will blow the ice out of the line in the door or using a can of computer cleaner ( with nozzle ) has worked ,also , turning on the dispenser light for a while also will thaw . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig . If the line is frozen in the door , GE has a heater , pt.# WR49X10173 , to keep this from happening again . Also , turning on the dispensor light for several hours , has been known to thaw the frozen area
The defrost drain is the round hole in part 232 of the diagram. Clear the line by thawing the defrost drain. BTW, you won't be able to see the drain very well, especially if it's iced up. The easiest thing to do would be to unplug your refrigerator, open the doors and let it thaw overnight. If you can't do that, take the food out of the freezer and thaw the drain with a hair dryer.
is the water coming from the water dispenser on the door or from inside the freezer ? if from the water on the door, there is no drain..if the water continues to drip from there, you have a "air leak" in the line somewhere. If the water comes from the freezer, there is always a drain line and hole there, sometimes it is behind a panel, but it is there usually covered with ice if it's dripping out onto your floor. You need to let that ice thaw and I use a small hose (6' long) that will fit in that drain hole,get it at a hardware store.. fill the hose with water and push or plaace it into that drain hole..blow that water into the drain hole so it will wash out what might be in there causing the blockage. This amount of water will go down into a catch pan (already there) and evaporate. Restart your refer and watch for it in a week or two if it's back, do it again or check the drain tube on the bottom back, for any kinks.
GSS25QMFC I beleive is manufactured by GE. The line could definitely be frozen. 99% of refrigerators you cannot get into the doors. They are glued together and filled with spray in insulation. There is no easy way to do it. You can try a hair dryer or just let the fridge sit for 24 hours turned off with the doors open. Another place to check for a freeze up is in the rear of the refrig section. Most refrigerators run the line in the refrigerator to chill the water and if your refrig section gets too cold they can freeze in there. Most of the time refrigerators have a disconnect in the water line at the bottom corner of the freezer door where it goes through the hinge. You might have to yank off the lower grill to see it, but you can sometimes disconnect it there and let water run out. Good Luck
At some point the freezer got too cold and the drain froze (it is a poor design with a loop in the bottom). Once this freezes it will not thaw for a long time.
Here is what I did:
Remove all items from freezer and let it completely thaw
Pull unit away from wall to access rear
Cut loop off drain line where it hangs in drain pan
Place a bare copper wire (#12 will work) through the drain line and wrap it loosely around the heating coil above drain pan
Enjoy
Did this 6 months ago and have not had problem since
is there water frozen on the frezer floor.if yes your defrost drain is froze over.it only happens a few times a day because happening when its going into defrost,the water melts on the frezer evaporater then should go in the drain.if blocked it then runs on floor.you could turn of your refer for 8 hours or so.or get to the bottom of frezer behind back frezer panel[remove]and use a hair dryer to thaw drain use a weed eater line with a knott on an end to push thru and pull out the other side.the knott would clean any stuff in the drain line.ps watch out for water and electricty.i hope this helps God bless,tom
Thanks to all who spent money or shared their experience to have somebody do this repair, and I really mean it.
I have a Whirlpool TopLoad Fridge (not a side by side).
Things you'll need
30 minutes
Small socket for cardboard panel on lower back and panel inside freezer
Bicycle Pump
4 Towels
Hair Dryer
1. Take everything out of freezer
2. Turn dials off in fridge for both compartments
3. Pull fridge out so you can get behind it and unplug it
4. Be vigilant of ice maker line if installed
5. Pull cardboard panel off on back
On the left side you should see the back of the skinny drip pan and a small line. That line goes from the freezer and is most likely clogged.
6. Blow dry the back of the freezer enough so the ice is thawed at the bottom of the back panel.
7. Remove the two screws on the back panel. You may just be able to pull it toward you enough to get behind it. You'll see the coils and fan, and underneath these you may see some ice sheets and there should be a hole. That is the drain line that is clogged. I heated up some water and poured it over the drain to thaw the line. You may want to remove the crisper drawers and put some towels down there to catch the overflow. Once the ice is thawed enough at the drain. Go to the back of the fridge and place the end of the bicycle pump at the bottom of the drain hose. Apply pressure to get a good seal but keep pumping. You may have to go back and forth between pumping and thawing, but you'll know it is clear when you hear air going into the freezer and then the wonderful moment when water drips into the drip pan as advertised!
Keep those fridges less full so that the door stays sealed and keep the seal clean and also keep your doors from having too much stuff so the weight of the door doesn't pull away.
Okay, put it back together, turn everything on and be careful of your cord and lines when pushing the fridge back. Thank the Lord ours has wheels and man,was it cruddy underneath. Vacuum those coils underneath the fridge too for proper air circulation.
You can 'thaw' the water line in the door by hanging some towels in the freezer with the door open. Should thaw in a couple hours. At least this way you don't need to empty the freezer.
The drain under the evaporator is frozen/plugged. You can take the back panel inside the freezer off and run hot water down it to thaw it out completely and this will solve your problem.
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