I assume there is no manual control for setting temp. so the thermal sensor or control circuit has failed and it is just staying at its maximum.
You will probably get more help from the manufacturer but their website is somewhat disjointed; looking for contact info for your product ends at one point and then shifts to their scientific product line.
The only general contact info I found is here:
Nor-Lake
You will in any case need to have the correct model number at hand since the subject line doesn't sound like your freezer.
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