Hello there! When I place a master page of size A4 (8.3 x 11.7) on Glass platen, the copied result I am getting is about A5 (5.8 x 8.3) with missing print of the master page. Why is it happening like this, Where can be the fault is and what can be it's solution?
The problem is with the "Automatic Paper Size Sensor" / APS sensors, which are located near LENS / CCD UNIT, under the platen glass.If you can open and remove the platen glass by yourself then open it and clean the APS sensors with soft cloth damped with alcohol. If the problem is still there, then please go to the service mode of your photocopier machine.
(Press "Utility/Counter"
then
press "Check Details" > STOP > 0 > 0 > STOP > 0 > 1, for service mode)
When you are in service mode then go to "System 1" and then into "Marketing Area" , When you are in this option, select marketing area "US" and then press "OK" . Now exit from the service mode and place A4 original on platen glass and check the size showing in the display.
Do not worry whatever size is showing, you will get your complete copy.Now press start button to make copies. When you will make a copy you will get your complete print out.No print area will be missing.
Best of Luck!
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