When you answer the line you are on speaker phone
SOURCE: Picking up and Haning up problems. "Rls" key "Line 1-4" keys
Can you sheck something for me;
under your phone where the cables are plugged into, there are 3 types of jacks...
1 jack is to plug the phone into the wall
1 jack is to plug the handset into(picture of phone handset)
1 jack is to plug a headset into(picture of headset)
Check and make sure that the handset is plugged into the handset, and NOT the headset jack... and move the cables if that is the issue.
Your problem sounds very familar to your handset being plugged into the wrong jack on the bottom of your phone, and it is more common than you think.
SOURCE: Norstar m7310 needs rls button pushed after every call
I've seen this many times; Check the Handset cable. It is probably plugged into the Headset connection on the phone.
SOURCE: M7310 Non-Stop Dial Tone
Intercom button/s provide dial tone when they are pressed. They are required to call other phones on your system.
Sounds like your button is stuck or issue with the motherboard.
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