Cant access the general mailbox

this means the voicemail card is full. look at all extensions mailboxes or a general message mailbox and delete all the messages and try again. If it is no good still you will need to get in the admin mailbox and change your mailbox to allow messages.

Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.

The best thing to do at this point is to reset the admin. password.
To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

To reset your voice mail password, press feature 983 the screen should say log:
enter 120000 (default password)
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,3 for greetings, 1 for auto attendant number, 1 for day greeting 2 for night( if your using a night key at the receptionist station then it usus the night greeting) # to go past selector codes, 1 to start recording 3 to accept greeting hang up when done.
As far as the employees voicemail messages, while in the voicemail administration you can reset her password in the "administer mailboxes" prompt which is either 2 or 4 depending on the voicemail type you have. that will reset her password back to 1234.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,3 for greetings, 1 for auto attendant number, 1 for day greeting 2 for night( if your using a night key at the receptionist station then it usus the night greeting) # to go past selector code, 1 to start recording 3 to accept greeting hang up when done

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Depending on the type of voicemail you have, That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming.

If you have administrator access use the following steps to change the code:
Access the Administratin Main Menu and select 4 for mailbox programming.
Select the mailbox to program. Dial option code 1402. The current value will be played. To hear the current value press 1, to enter a new value press 2, to hear the range of valid values press 3. Press 2 to enter new value. Enter the access code for the mailbox. The value you entered is played back. Press1 to save or 2 to re-enter. Press 3 to exit without saving. Press # to exiit or hang up.

Sounds like the admin password has been changed. You will have to go thru the vm admin password process to default it.

Dan

Feature 985 press 9 pwd:  73738767793