Palm Tungsten C frozen. Did soft resets, still frozen. Finally a hard reset & freezes on the stylus tap page. HELP!

Congrats. Sometimes patience/stubbornness is the only cure...

Doing a soft reset A soft reset tells your handheld to stop what it's doing and start over again. None of your information will be lost. After a soft reset, a screen appears that lets you reset the date and time, if needed. To do a soft reset, use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press the reset button inside the hole on the back panel of your handheld.

If a soft reset does not unfreeze your handheld, you need to do a hard reset. Doing a hard reset Only do a hard reset if a soft reset doesn't solve your problem, or if you want to clear all of your information from your handheld. [!] IMPORTANT A hard reset deletes all records and entries stored on your handheld, including the username that identifies the handheld. Before you do a hard reset, be sure to synchronize.

1 Press and hold the power button. 2 While holding the power button, use the tip of an unfolded paper clip (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld. 3 Wait for the Palm Powered™ logo to appear, then release the power button. 4 When you see the message that warns you about erasing all of the info on your handheld, do one of the following: •Press Up on the navigator to finish the reset and show the Digitizer screen.
•Press any other button to do a soft reset.

If you back up all your data on your desktop it will be restored with your next hotsync after the hard reset. I recommend the hard reset but if you really don't want to try that they I suggest you try using the free palm chat. Here is the link for that. Be sure to scroll to the bottom of the page and you will see palm Chat. Click on the link that says chat now and follow the prompts. Best wishes.

http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/supportservices/page_en.html

You can try doing a hard reset. A hard reset will delete everything on your device. All your data will be deleted, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything. Here is the link for directions for the Hard Reset:

http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/42094_en.html#tx

do a soft reset, press the reset button on the back of the unit, if you still have the stock stylus, the top will unscrew to expose a reset pin, to allow you to access button. Press the button, screen should sow a restart, then your starting point.

Hope this helps
Ed

Go to this url and select what you want to do for detailed instructions. Save the url for future reference...Enjoy and please rate this solution.....
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=5183,E=0000000000342449107,K=3005,Sxi=8,Case=obj(887)

you will have to do a soft reset. Google on the web how to soft reset the palm tungsten e. It is just slightly complicated. If that does not work you may have to do a hard reset which you can also find out how to do on google but i dont think you will need to

The top plastic digitizer is defective.

It needs to be replaced.

There are several sources on-line to buy such digitizer part.

Best regards,

1 press and hold the power button
2 while holding the power button, use the stylus to press the rest button on the back
3 wait for the "palm powered" logo to appear and then release the power button
4 when you see the warning message
either press "UP" on the 5 way navigator to reset
or
press any other button to do a soft reset

Best of luck

I would say if you have all of your information saved to the profile in Palm Desktop to do a Hard Reset.