Just got an Acer aspire 4en5 laptop; first, the external speaker plug didn't want to stay in the green jack hole. got that fixed, now sound only comes out of the 2 small speakers, but not the subwoofer! also, got volume turned up everywhere and it's not too the loud, but I'd REALLY like to get the subwoofer to play. I disconnected the speakers and took them back to Radio Shack, the problem is not with the speakers. When I go into the software on the computer, the option for 'surround' speakers is there, but greyed out and I can't choose it. Help, please!!
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