Need to reset mailboxs at once - NorStar Lands Phones

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Your mailbox is assigned a maximum number of incorrect password attempts.
Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are"locked-out" Your mailbox cannot be opened again until the System Coordinator resets the password

You need to set a specific password. Probably in RESET password, it's reset to a default value, so if you don't know what the default is, then you can't use it. We usually use x(plus your extension), where x is like a digit 3 or 4, but I didn't install yours :-)


Carl

All you need to do to unlock the mailbox is to reset the password. If you're having no luck, it's because you're resetting the wrong mailbox. Make sure the mailbox you're resetting is actually assigned to the proper extension.
Usually, the reception mailbox is mailbox 100, regardless of what the actual extension number is.

You log into mailbox 999 and reset the password for that extension.

Carl

It sounds like you've either deleted your own mailbox or reset the password to 0000 and changed the password to the administrator mailbox. To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000. 1020000 if you have 3 digit intercom numbers. Once that's done you can go into admin programming to default your password back to 0000.

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Delete the mailbox, once deleted, add the mailbox again.

So, voicemail does not pick up or answer at all?

try 1021234, 1024321 next. The default password to the mailbox to the locked box once you have reset will be 0000.

Mark
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