You can remove the tray by pulling it all the way at and tipping it up and to the right. Try cleaning your feed wheels with windex on a towel, never use alcohol as it will dry out your rubber parts. If you are still having problems try using static free canned air to blow off the sensors in there. Let me know if that works other wise we can try some other steps.
I’m happy to help further over the phone at https://www.6ya.com/expert/ethan_e84416e0b13809d2
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