I have a whirlpool duet front loading washing machine. The fabric softener doesn't release into the machine during the wash cycle. where is it going and why isn't going into the clothes?

you probably have a clogged tube from some old softener that dryed up inside it

try to put it in where the fabric softener goes, just curious why would you put water softener in your machine?

Hi,

Here is a tip that I wrote about what I found out about the fabric softener not dispensing into the washer...

Fridgidaire Washing Machine Fabric Softner not going into washer

heatman101

drain tube stopped up with softener needs cleaning

??????? they tray comes out easily, but your saying it clogs after each use??? not na common issue, please clarify to help you further.. it is normal for the unit to retain water after cycle complete( especially if fabric softenerwasnt used in prior wash) the compartment floods and siphons each chamber during wash, so if its there no fabric softener in to "siphon out" the waterwill reamin in chamber. normal operation

its normal for this to occour, atvery least nothing to worry about, the unit "floods" the compartment to release the fabric softener, and uses a syphoning action to empty chamber, regardles sof usingor not waterenters the chamber, and depending on level determines if it empties or not

Call and use your warr. there might be a problem with the timing to release softener. Might be control board.

di you try to remove the drawer completely and check for a blockage under he dispenser itself.(sometimes te fabric softener can get kinda gunky.. if you extend the dispenser you see a little black tab in top left corner, push it down and dispenser will release, just in case you didnt know that

In applications with low water pressure, insufficient water
volume is introduced during the fabric softener dispensing
portion of the cycle to flush the dispenser.
RESOLUTION:
The holes in the dispenser housing were enlarged to allow
a greater volume of water to flow through the fabric
softener dispenser to properly dispense the fabric softener.
Order and replace the dispenser housing, Part
#8181719, to correct the condition

The inlet for the softener may be plugged. Try a toothbrush to clean the area.