HP Photosmart D7160 Printer needs service?

it could be the print heads are clogged i had the same problem with a printer i had a few years back that wasn't used for a week i took it into a printer place near me paid 20 pounds had the printer serviced and it came back perfect

First change the old head with the new box pack head if the problem persist then change carriage unit the problem will be clear.

Hi Karen, This likely is either due to Bad/Expired Printhead or it could be defective printer ( hardware failure ). However you can give it a try. Follow the steps below and it should solve the problem, else we need to consider it could be defective Printhead or printer hardware failure.

The Photosmart D7160 does not has "*" and "#" because it is not a fax capable printer.

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).

The error message 0xc18a0001 "Ink System has Failed" is now gone

Regards,
Ron


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Hi,

1. Turn printer off and disconnect the USB cable from the PC to printer
2. Uninstall the printer driver and software-->here's how.

Navigate here for printer driver and software .(Select your Operating System and click next)
Install the printer driver and software -->here's how

Hi,
Looks like you have a paper jam problem.Pieces of paper are stuck in the roller.Go to Control Panel ->Printers and Fax -> Select you printer and click properties.You will find a Printer Maintainance Wizard,which will have a paper jam clearing wizard.Click this and your printer will work as good as new.
Thank You.

Hi otissr

If you are lucky, the solution given by HP in the following link will help.
Hope you wouldn't require a service call.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01936219&cc=us&lc=en&dlc=en&product=1156652
Good luck
If my answer is helpful, please give a rating.
luciana44

Yah, go on support.hp.com and verify that it has a Windows 7 driver installation for it. Some printers from HP do not. Some have a driver that came with windows 7 for usb only, in which case you can hack it to add Standard TCP/IP port once it has been installed USB. Of course that might support ALL of the things that the printer can do.

Printhead problems are more common than perceived. Have you disconnected the power cord for the printer to flush the built-in board? Disconnect the printer USB cord as well. If this doesn't resolve the problem call for an RMA. Printheads are not inexpensive.

You are using a new camera with an old printer.
Check the following:
- Try using a 1 to 2 GB SD card. The printer may not be able to hande one this size.
- Try taking a photo, in a smaller resolution, and save as JPG.
- Try plugging in the camera to the printer and print from the camera.
And the best option, is to transfer your photos to your computer, and print from there.
Take a look at a program called "Thumbs Plus" it has worked well for me. http://www.cerious.com/

If you have lost your manual, see: www.HP.com/Support for other answers.

replace the carrage unit in the printer