The fax machine seems to intermittently print only part of a fax that is sent to it. I have never experienced this problem first hand as the fax machine is in one of our branch offices. The employees at that office claim that sometimes they won't even receive a fax that has been sent to them. I'm not sure where to start on fixing this issue. What are your thoughts on this?
I don't believe there is anything wrong with your fax machine. I think the receiving party may have a DIGITAL phone line.
If you can make a full copy with your machine then, your machine is OK.
Unfortunately, Voice Over Internet Protocol...VOIP is Digital.
Fax machines are being killed every day by Digital. As a fax machine technician, i'm becoming a dinosaur.
The alternative is Scan to email, which is the future.
Good luck, tho.
hi i can give sugestion to solve the problem,make the shading of the image scanning unit if no response change the scanning unit
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I believe the fax line is a VOIP line, if that makes sense. I found out someone else in our office was having the same problem, and a firmware upgrade on the router took care of it. They are going to upgrade the firmware on the router at that office and see if the problem persists.
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