Improve print quality
If you have changed drum AND toner, and reset drum count, cleaned scan slit glass on lit then only other thing to clean that can cause dirty prints is laser glass, (remove drum, inside where drum goes there is a slit the rund width of printer on inside middle "ceiling"
The orange piece I take it is the lower heat roller at rear, cleaning this is not going to fix anything.. this area called the fuser sometimes the fuser wears the coating off the upper heat roller (above orange one) and leaves like a smudge mark on prints, like I say cleaning wont fix replacingfuser with new would be what is required
I find a lot of grey shading on prints on this model are from faulty toner cartridges, next is drum then worn fuser roller... Stop a print half way (timing) in machine remove drum and look at print, after drum but pre fuser ,to see if image is ok before entering fuser, then we know if that is your problem
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