Mailbox in use nortel

This is dependent on you being able to access your voicemail mailbox (a mailbox has been setup for you by the administrator and you know the codes to login to your mailbox). Go to your voicemail which should be:

1. press the message key.
2. Enter your mailbox number, then press #
3. Enter your password, then press #. (if you don't know this then you will have to contact the administrator for the telephone system)

When logged into this:

1. press 82.
2. Press 1 for external greeting, 2 for internal greeting, 3 for temporary greeting, or 9 for Personal Verification (spoken name)
3. Press 5 to record then wait for tone.
4. Press # to end recording
5. Press 2 to listen to the greeting
6. Press 76 then 5 to delete the greeting and re-record it.
7. Press 4 to return to your messages.

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

After entering the mailbox access F981, press "#", the display should change from Pswd: to Log:. Now, enter the alternate mailbox number followed by the password for that box and "#". The remainder of the prompts should be the same as accessing the 'native' mailbox.

The voice mail system needs to be checked by computer to verify the mailbox numbers and their relative extension numbers.

your mailbox number is the last 4 digits of your phone number

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

If your trying to get your messages from another nortel set in the office press your open voicemail button or feature 981. The left soft key below the screen should say OTHR. press the soft key the screen should change to LOG: enter in the mailbox number followed by the password and #.
If your trying to get your messages remotely, call into the office and when the auto attendant answers, press ** followed by your mailbox number password and #.

What password is no longer valid? The admin, the operator, the installer?

What are you pressing to log in?

Changing a mailbox from a subscriber mailbox to an information mailbox would require you to delete one in favor of the other but, if you want to temporarily disable the message taking ability you could login to the mailbox, press the admin key, press the greeting key, press the choose key, select alternate greeting, when you choose your alternate greeting mailbox youll be asked if your mailbox should accept messages press the chng key to toggle from yes to no. dont forget to record a alternate greeting for the mailbox.

hope that helps

The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.