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Have you tried using a CD player cleaner in the unit? Try a "wet" system. One that uses a cd with tiny brushes on it that you pour a little (included) cleaner on it and run it in the player as if it were any other cd. They have worked miracles for me in the past. Also, although I'm not sure about Kenwoods, I have had a number of aftermarket head units and they have all had. "Reset" button on them. I usually find them on the front located behind the faceplate. Simply remove cd's, press and hold button (with ballpoint pen) for 10- 20 seconds. This will require you to reset time, memory etc... Good luck!
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