See if there is a D: partition on the laptop. If there is, you can find everything there. A service partition has been included with newer systems. You can access your service partition during the startup process
A set of recovery CDs or DVDs can be created in the Rescue and Recovery predesktop area. A CDRW drive or CDRW/DVDRW drive and writable media are required.
When the system first starts, the following message will be displayed on a blank screen:
To Start the Product Recovery program, press F11
This message will stay on the screen for approximately 2 seconds, and it will be there every time the machine is started from a powered off state. If the F11 key is pressed while the message is displayed, then the system will enter the Service partition.
Good luck.
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