Hi Bill, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC24. The issue with the motor running intermittently sounds very unusual. We'd like to take you through some further troubleshooting checks to determine what's causing this.
I'd encourage you to give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). If your machine does happen to need a repair, our experts will also be able to confirm if this is covered by our 5-year guarantee.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
www.dyson.com
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