Hi there, my name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to help you today. Remove the batteries from the remote and put them back in, if issue persists replace the batteries. If you have already performed this steps and the issue continues, we will need to replace the remote. Feel free to reach me at: [email protected] so I can help you with that or feel free to reach us at: 1800-333-3474.
Kimberly Escobar
Social Media Representative
DISH L.L.C
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