Unable to receive messages..Is there a solution?

On your handset, press the Mute (the button also has an envelope to indicate messages). Press 5 on the handset to stop the playback of messages (if any are on the machine). When the handset beeps, press 8 on the keypad of the handset. When you hear "Record greeting", then speak your message. When you are done, press 8 or 5 to stop recording.

Note the answering machine must be on before you start. Press the On/Off button on the base.

I hope this helps.

Cindy Wells

Hi,
You can download the user guide for this phone from below website
http://www.retrevo.com/support/Vtech-ia5854-Telephones-manual/id/470ag607/t/2/

Thank You

Recording a Personal Greeting
Your answering system comes with a pre-recorded outgoing message or greeting that plays when you receive a call: “Hello, no one is available to take your call. Please leave a message after the tone.”
You can record your own personal outgoing greeting. Your recorded greeting must be between two seconds and thirty seconds long.

1. Press /mute. The system announces the number of new and old messages, then starts to play themessages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that thesystem is in the command waiting mode.
3. Press 8 to start the recording. The system announces, “Record greeting.” Begin recording after the announcement.
4. When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recordedgreeting plays back for you.
   

Selecting a Greeting
Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time.

1. Press the Message icon (letter)/mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode.
3. Press 6. The system plays the current greeting.

Recording a Personal Greeting
Your answering system comes with a pre-recorded outgoing message or greeting that plays when you receive a call: “Hello, no one is available to take your call. Please leave a message after the tone.”
You can record your own personal outgoing greeting. Your recorded greeting must be between two seconds and thirty seconds long.

1. Press /mute. The system announces the number of new and old messages, then starts to play themessages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that thesystem is in the command waiting mode.
3. Press 8 to start the recording. The system announces, “Record greeting.” Begin recording after the announcement.
4. When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recordedgreeting plays back for you.
   

Selecting a Greeting
Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time.

1. Press the /mute. The system announces the number of new and old messages, then starts to play the messages unless it has no messages.
2. Press 5 to stop the announcements or message playback. You will hear intermittent beeps indicating that the system is in the command waiting mode.
3. Press 6. The system plays the current greeting.

@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }

Recording a Personal Greeting
Press /mute on the handset. The system announces the number of new and old messages, and then starts to play the messages unless it has no messages.

Press 5 to stop the announcements or message playback.

You will hear intermittent beeps indicating that the system is in the command-waiting mode.

Press 8 to start the recording.

The system announces, "Record greeting."

Begin recording after the announcement.

When you finish recording, press 8 again or press 5. You will hear a confirmation tone, and your recorded greeting plays back for you.

Selecting a Greeting

Once you have recorded a personal greeting, the phone automatically switches to your personal greeting. You can also switch back and forth between the pre-recorded greeting and your own greeting at any time.

Press /mute.

The system announces the number of new and old messages, and then starts to play the messages unless it has no messages.

Press 5 to stop the announcements or message playback.

You will hear intermittent beeps indicating that the system is in the command waiting mode.

Press 6. The system plays the current greeting.

yeah dude.. we have but d same prob.. my moto rokr e8
sucks!

I found my paper manual. Also was able to go on line and put in the model number of my VTech and then able to download a manual.

first set day and time... menu, mailboxes, set day/time, scroll to day, set, select, ok... then scroll to current time, set, dial pad four digits, 2 for am or 7 for pm, select save. now power on line 1 or 2 or both. phone is preprogrammed with 'hello, please leave a message after the tone.' to record your own use menu, mailboxes, select setup 1 or 2, then review/chng oga, then record new oga, then ok. record when screen changes, choose stop when you're done. shortcut: press and hold record, press and release mailbox line x, release when finished. you only record one line at a time, so you can have different messages on each line. even if it's the same, you must record each line. since you can only record one message the shortcut would be useful for an 'out to lunch, be back about 1-30' sort of message. then re-record a standard message when you get back from lunch. 'course, you really don't need an 'out to lunch' message, since people are accustomed to answering machines at any time of day. all the caller needs to know is that 'i can't get to the phone right now.' and they appreciate it when you keep it short.

May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

my phone has no mms service record