Restor disk dv66c35dx

Contact Webroot support: http://www.webroot.com/company/support/

HI There,

I recommend that you use Sytem Restore to go back to a point before the problem began.

1. Click the Start Button
2. Select All Programs> Accessories> System Tools and click on System Restore.
3. Select a point before you tried to install/renew your antivirus and restore to that point.

Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.

Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.

Reboot your computer and then install the new Antivirus.

Good Luck

If you are using OS XP and above.. use the "Restore Utility" function to restore your system to the point before you install the software.

or

You can use a commercial uninstaller ie Final Uninstaller, Perfect Uninstaller, etc.. to uninstall the program.

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Desktop Support

just had same problemheres how to fix in 30 seconds or less.........Go to Start/Run and enter regedit hit the Enter key.
Go to:
\HKEY_LOCAL_MACHINE\SOFTWARE\Webroot

Delete the webroot folder

have you tried uninstalling and reinstalling a program or yo ucan also try doing a system restore either of this will work

RESTORE PC

I believe you'll still need a product key in order to use webroot. And since you have an active account it's probably a good idea sticking with that so you don't end up with a pirated copy.

You can find your account / password info etc. here:

http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/std_adp.php?p_faqid=10&p_created=1186700972&p_sid=GJptoocj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0yMTUsMjE1JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**&p_li=&p_topview=1

you need to hit "ctrl alt del" hit task manager, then hit file->run and type explorer and hit enter

If you are trying to over write your existing spy sweeper with an older version... it will recognize that and bounce you out..you can get online support from webroot for this by contacting them directly at www.webroot.com/support