How to open polycom wall module - Polycom Soundstation 2201-16000-601 C W/ Wall Module 2201-16020-601 A

possibly thee manufacturer but not a diy fixer

change the battery

Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

You need a meter to test the voltage else check the manual or normally it is written on the transformer about power,voltage and current.Hope this helps.

what line have you connected to the polycom? you will need to connect a single line circuit line.

you have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
[email protected]

You'll have to set up Port Forwarding on the router, to port forward a port from the 'local' zone to the 'internet' zone. And i do hope your not viewing the administration pannel on the thing in German. (polycom is german, as is their website)

It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.