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You need to contact the seller. The device has a detection problem, which is not something you can correct, unless the toy has instructions for how to reboot it. It sounds like a defective sensor.
Hello I will try to help you. If the pen was working up until the batteries died then the problem logically would be solved by putting in new batteries. That said, remove the "new" batteries and install them in another device to be sure that they are good. Some new batteries die in the package before being used.
Then make sure you are putting the batteries in correctly, pay attention to the + and -.
Finally, you can clean the ends of the battery chamber by using a pencil eraser and rubbing it on the metal contacts.
Let me know if one of these things fixes your problem as I have additional ideas.
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