Question about HP Photosmart C4280 Aio Printer

1 Answer

I have a hp printer/scanner 3510 and hp computer, the printer works fine but it won't scan!! the lcd screen says, "the computer is not responding. check if the usb cable is attached" the cable is attached, now what?

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  • Expert
  • 239 Answers

Unplug the USB cable to the printer. Uninstall the HP printer software. Reboot. Reinstall the HP printer software and WAIT until the installation program tells you to plug in the USB cable.

Posted on Mar 09, 2014

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Silan
  • 54 Answers

SOURCE: scanner not working

Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.
Thanks

Posted on Dec 22, 2007

bandana_gyrl
  • 181 Answers

SOURCE: scanner won't work but the printer does

Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.

All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.

Well on the off chance your using windows the same applies - delete the old software on your computer and follow the steps above. The version number you will need depends on what OS but just make sure it is the most recent and you should be fine.

Posted on Feb 28, 2008

Melmems
  • 2 Answers

SOURCE: Trying to scan, but keeps on saying "USB not connected"

I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Posted on May 03, 2008

  • 1 Answer

SOURCE: Printer and copier work fine- scanner says USB not connected.

I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

Posted on Sep 21, 2009

Mrteaze
  • 101 Answers

SOURCE: HP C5280 all in one prints but does not scan

2 ways to scan from HP printers

First* try from "my computer" ... near the bottom of the page you should see "scanners" in there, try clicking that and follow prompts

Second* go to start/ programs/ HP/ HP Solution Center
all scanning choices should be on the left

Please don' forget to rate me : )

Posted on Oct 01, 2009

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2 Answers

My scanner is plugged in but when I try to scan a document it says my scanner is not responding


Hello,

If it is your first time using your printer, then you need to install the driver for it to work.

If you have used your printer without any problem before then, there are two possible reasons why your printer/scanner is having that issue:

1. Connection error
2. Driver problem

First thing's first. Restart your computer and your printer. there are times that computers and printers just need a restart for it to work. Yes, it's strange but it's how things work with machines. They need rebooting to work smoothly.


If rebooting your computer and printer won't fix the problem. Here are the things that you can do.

1. Connection error:
.
a. Turn off your printer and turn it back on. Try scanning, if no go.. proceed to step b.

b. Unplug your printer from your computer and unplug it's power cord and press and hold the printer's power button to 5-8 seconds to completely drain the power. Plug it back in to the wall outlet leaving the connection between your computer and the printer still unplugged. wait until your printer completely turns on. Plug it to your computer and do the scanning process.

If all steps above don't work, then you need to check the driver.

Uinstall the driver of your computer by going to the control panel. After uinstalling it, then reinstall it by using the dvd that came with your printer. Follow the on-screen instructions and try scanning. It should work.

If it doesn't, please reply to this thread.

Thank you for using fixya.com

Carlo Adrian

Nov 14, 2012 | Dell Photo 926 All-in-One Printer

1 Answer

MY PRINTER WORKS FINE BUT MY SCANNER WELL NOT WORK


HP All-in-One Products - While Scanning, the HP All-in-One or Software Does not Respond or Windows Stops Responding

Please vist for anumber of possible solutions:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpu02282

You are also able to downlaod updated drivers for your product and find toher support.

Trust this is helpful. Please vote. :)

Dec 13, 2010 | HP PSC 750 All-In-One InkJet Printer

1 Answer

How come teh scanner isnt working for me?


Hi! I will be glad to assist you in this issue, here is the link that will help you to fix the issue,

While Scanning, the HP All-in-One or Software Does not Respond or Windows Stops Responding

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu04824&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=60630&lang=en

Computer Stops Responding When Using the Scan To Feature

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03112&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=60630&lang=en

How to Scan in Windows XP without Using HP Software

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01843437&tmp_task=useCategory&lc=en&dlc=en&cc=us&lang=en&product=60630


Oct 11, 2009 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

Have a hp f380 all in one deskjet printer with M/S Vista OS


Hi,

Ofcourse, if there is any software or patch, there will be free on the HP website. However, as you have mentioned, that you are able to print, that shows that the printing software is working fine, to test the scanning part, please confirm that you are able to make a copy or not from the front panel of the printer by placing a text document on the scanner bed, close the scanner lid and then press color copy. If you are able to make a copy fine, that shows that the printer functionality is working fine.

The issue could be with the communication or with the scanning software. To check the communication between the printer and the computer, perform the following steps on the Windows XP computer or Vista computer, be sure that the printer should be connected directly to the computer via USB cable at the back side of the tower without any USB HUB, as you are using a Deksjet F380, it is a USB connectivity printer.

XP:
Follow the below steps to Scan using WIA (Windows Image acquisition)

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Vista:
1. Press Windows logo and R on the keyboard*.
It will open a small run dialog box at the bottom left corner of the screen.
2. In the Run box type WIAACMGR and press enter.
3. Follow the onscreen insturctions and complete the scanning.

If you are able to scan fine using the above steps, then it shows that there is a communnication between the printer and the computer.

Please get back to me with the exact error message you are receiving when you try to scan from the computer, as to scan from the printer you should be able to scan fine from the computer (i.e., From HP Solution Center/ HP Director). So that I can assist you in much better way.


With Regards.
Mike.

Jul 03, 2009 | HP DeskJet F380 All-In-One Printer

1 Answer

Scan to computer not working


Google, enter "HP Photosmart C5180 All-in-One" and you can reinstall the scanner into computer...free.  Under the black apple in the upper corner of screen find "recent Items" and you will find the Photosmart Studio where the scanner icon is used to scan and create a file in thecomputer.  

Mar 26, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Can't get scanner to work.


What you need to change is your screen resolution to either 800 x 600 or to 1024 x 768 (in your desktop settings)

You will NOT have to restart your computer either.
Just restart your scanner program and you can start scanning.

At least that's my assumption, though you might have bad cables, or an incompatible program.

Jan 07, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

When trying to scan, 7210 doesn't see/recognize networked computers


From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

Jul 25, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

1 Answer

Scanner not working


Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.
Thanks

Dec 22, 2007 | HP PSC 2355 All-In-One InkJet Printer

8 Answers

HP All-in-one will not scan


I think I have the solution for you (after facing similar problem). Try installing the drivers and then go to my computer right click on the HP and select "Scan using wizard". My HP is able to scan using this method although I still can't scan using the button on the printer so if you don't mind clicking the mouse instead of the printer's button you should be fine. Let me know if it worked. Cheers, D.

Jun 08, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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