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Shannon Jackson Posted on Mar 05, 2014
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Dialing intercom 777 just rings voicemail doesnt pick up

When any of us attempt to check out voicemail we hit the "intercom" dial the "777" and instead of hearing "welcome to partner voicemail" it just rings and rings. It worked fine yesterday and today it just stopped. Please help!

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  • Shannon Jackson
    Shannon Jackson Mar 06, 2014

    It's not just my phone it's all 6 we have in the building. We left Monday and Tuesday the Voicemail feature functioned as normal for all of us. Wednesday morning we came in and one of us had a voicemail but when trying to retrieve it nothing happened. (Dialed intercom 777 and no ringing, no sound) After rebooting the server downstairs it would then ring once you dial intercom 777 but nothing else happens. Today (Thursday) we came in and it's back to just no sound at all when dialing for voicemail. I don't know how it could go from being programmed correctly for 15 years and all the sudden it's not.

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5 Related Answers

Anonymous

  • 103 Answers
  • Posted on Jan 07, 2008

SOURCE: Voice Mail

  1. Press Feature until the screen displaysRINGS, and the line you choose.
  2. Press a number key (1 - 7) to select the number of times the line rings before the system answers. To select Toll Saver, press 8 (the machine to answer after 4 rings when you have no messages, after 2 rings when you have messages), or press 9 (the machine to answer after 6 rings when you have no messages, after 4 rings when you have messages).
  3. Repeat Steps 1 and 2 to set the number of rings for the other line.
  4. Press Stop when you are finished.

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Anonymous

  • 201 Answers
  • Posted on Jan 28, 2008

SOURCE: VOICEMAIL

This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.

Anonymous

  • 1011 Answers
  • Posted on Nov 14, 2008

SOURCE: Lucent partner 2 /Avaya wrong voice mail to extenstion

http://www.esnatech.com/support/switch_integration/Lucent/LucentPartnerII.pdf

A

Anonymous

  • Posted on Jun 04, 2009

SOURCE: LUCENT PARTNER 18D PHONE W/INTERCOM

Press an intercom button and dial the 2 digit extension number. This will ring the extension. To page the extension, press an intercom button and then * (Star) and the 2 digit extension number. This will page the phone.

Anonymous

  • 211 Answers
  • Posted on Jun 17, 2009

SOURCE: Go to check voicemail and all i get is a busy signal

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