How do i block caller id from SoundPoint IP 32x/33x

Caller ID
If you subscribe to caller ID service, information about each caller appears after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the telephone number has more that 15 digits, only the last 15 digits appear. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log. Review a caller ID log entry Press CID when the phone is not in use. Scroll to browse through the caller ID log. When the desired entry appears: Press repeatedly to show different dialing options. Press 1 repeatedly if you need to add or remove 1 in front of the phone number. Press or to dial the displayed number. Dial a caller ID log entry When the desired entry appears, press or to dial. 1. 2. 1. 2. 3. 4. 1. 2. 3. • 1. 2. • • 3. • Save a caller ID log entry to the phonebook When the desired caller ID log entry displays, press SELECT. 2. Scroll to To Phonebook then press SELECT. 3. Use the dialing keys to modify the number, and then press SELECT. 4. Use the dialing keys to modify the name, and then press SELECT to save. Delete a caller ID log entry When the desired caller ID log entry displays, press DELETE. Delete all caller ID log entries Press MENU when the phone is not in use. Scroll to Caller ID log and then press SELECT. Scroll to Delete all and then press SELECT twice.
Call block
If you subscribe to caller ID service, you can set the telephone to block unknown calls and certain undesired calls. The call block list stores up to 20 entries. Block unknown calls Press MENU when the phone is not in use. Scroll to Call block, and then press SELECT. Scroll to Calls w/o num, and then press SELECT. Scroll to choose Not block or Block, and then press SELECT. Add a call block list entry 1. Press MENU when the phone is not in use. 2. Scroll to Call block, and then press SELECT. 3. Scroll to Block list, and then press SELECT. 4. Scroll to Add new entry, and then press SELECT. 5. Enter the number. • Use the dialing keys to enter the number (up to 30 digits). 6. Press SELECT to move to the name. 7. Use the dialing keys to enter the name (up to 15 characters). Additional key presses show other characters of that particular key. 8. Press SELECT to save. 1. • • 1. 2. 3. 4. Review call block list Press MENU when the phone is not in use. Scroll to Call block, and then press SELECT. Scroll to Block list, and then press SELECT. Press SELECT to choose Review. Edit a call block list entry When the desired entry displays, press SELECT. Use the dialing keys to edit the number, and then press SELECT. Use the dialing keys to edit the name, and then press SELECT to save. Save a caller ID log entry to call block list 1. When the desired caller ID log entry displays, press SELECT. 2. Scroll to To Call block then press SELECT. 3. Use the dialing keys to modify the number, and then press SELECT. 4. Use the dialing keys to modify the name, and then press SELECT to save. Delete a call block list entry When the desired call block list entry displays, press DELETE.

Please verify that you have the headset plugged into the correct port on the back of the phone. The handset and headset plugins are right beside each other, and it's easy to get them backwards. This also explains the sound issue, as a headset outputs amplified audio out, whereas a headset is analog and the phone does the amplification of the audio you speak.

possibilities could include sounds like the phone is not registered with the server correctly, your server is not setup to use the proper audio coedec's to pass the call through, so it fails sending the caller direct to voicemail. check the registration port on both ends as well. If everything above appears correct, check to see that the phone is not set to DND at the phone server end, this can be set independent from the phones settings which may appear normal. i hope that helps you.

Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

Check on the router if you are distributing enough IP addresses.

I think you have to have the upgraded cable modem with the rj11 on the back in order to pull the voip dialtone. Hope this helps

check the settings on the PBX , Caller ID has to be set -up correctly on the PBX , ie T1 needs to be configured to pass the caller ID to the PBX and to the phone

As you have probably found, SIP phones are not supported until R5, which just came out.

You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.