Kenmore Elite HE4 Electric Dryer Logo
Posted on Jun 11, 2009
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Door won't lock and washer won't start. There is water in the tub that won't drain. Add garment light stays on.

1 Answer

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Master 5,911 Answers
  • Posted on Jun 11, 2009
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Sep 29, 2006
Answers
5911
Questions
6
Helped
2734762
Points
22413

Unplug the washer for at least 30 minutes to reset the Central Control Unit (CCU). This is the main computer for the washer and can sometimes experience momentary glitches. After you reset the CCU, attempt to select the DRAIN/SPIN option and select START to drain. If the washer still will not function, please post back and let me know. I'm trying to rule out the need for parts. If you do have a failed component you should get some sort of error code flashing.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Washer making a clicking sound, the tub isnt draining, and the add a garment stays on

Door switch isn't making. .if door isn't closed the washer won't run and will have the add garment light will stay on.
1helpful
1answer

Wash Cycle will not start; add garment and door locked lights on.

IF you take the panel off the is below the door, there is a drain plug and you should take it out. YOU will get lots of WATER. Be ready. Clean this out and try again. The issue is most likely the water solenoid valve is bad or the board that controls it is bad. You can also find the tech sheet when you look for the drain. It has all the tests that you can run.
0helpful
1answer
0helpful
1answer

Kenmore HE Washer Model 11046472501 - add a garment light stays on with the door lock light on at the same time. We have unplugged the machine and ran the drain and spin mode, but he washer won't

Not sure if these will help or not:

http://www.youtube.com/results?search_query=Kenmore+HE+Washer+diagnostics&oq=Kenmore+HE+Washer+diagnostics&gs_l=youtube.12...4054.11443.0.13769.12.12.0.0.0.0.236.2449.1j0j11.12.0...0.0...1ac.1.93rgz26enSw
0helpful
1answer

The door wont open . I have tried to put it on for a cycle and you can here the the water for around 5 seconds then it stops and does nothing.

Check and make sure your pump or filter is not clogged, then next I would suspect you have a faulty door lock mechanism
More common issues with the door lock.
Is water hooked up to the washer?

The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer

http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer

9helpful
2answers

Amana tandem 7300 stopped ,door is locked wash light is beeping

Door won't unlock
Did all of the water drain out of the washer during the spin? Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
Is the door locked and is the "Add Garment" light on? Press START/PAUSE once. The door will unlock.
0helpful
1answer

Control lock light will not go off.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.
0helpful
1answer

Control Lock

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Not finding what you are looking for?

147 views

Ask a Question

Usually answered in minutes!

Top Kenmore Dryers Experts

Mike Cairns
Mike Cairns

Level 3 Expert

3054 Answers

Brad Brown

Level 3 Expert

19187 Answers

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Are you a Kenmore Dryer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...