The problem is that the machine, brand new out of the box, is
unresponsive! There is a solid red exclamation mark. When i open the
bean compartment the solid red exclamation mark begins to flash. When I
open the dispenser tray, the solid red exclamation begins to flash.
When I open the water dispenser, nothing happens. Even when i turn the
frothing knob, nothing happens.
I checked the "brew group" and cleaned it a reinserted it but it still
is unresponsive and has the sold red exclamation mark. Thus, it hasn't
worked since I took it out of the box.
You have to 'manually' prime the pump: When the red exclamation mark shows, press the water switch on the right side (the picture of the water drip), then open up the steam nozzle and let the machine pump hot water into a cup until the red light goes out.
HI,
I have the same problem of a solid red exclamation mark.
I tried opening the steam wand, pressing the water drop button on the right - nothing changes. NO water comes out, the light does not go off or change to blinking. It remains solid.
Any other suggestions?
This means that the water in the circuit is overheated. Just provide a bit of water through the dispenser of hot water until the red light (exclamation mark) goes off and returns the green light.
Have you tried adding water to the max fill line?
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yes i tried that already too.
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