This is a legal problem. You need to write to their Customer Service department stating what you are supposed to be getting for your payments and what you are not. If you are using the internet you may onlt be entitled to a part refund, otherwise ask for a full refund until the proper supply starts.
Keep a copy of any letters you send or eceive, and dates and times and notes of any phone calls.
Even better if you joined Which? magazine as they have a free legal service
SOURCE: Will not heat the food.
I it is due to the defective magnetron in the oven. You need to replace the part.
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