Scale is working

Here are some steps you can take to troubleshoot and potentially resolve the issue:
1. Make sure the scale is on a flat, stable surface: Uneven or unstable surfaces can affect the accuracy of the readings. Place the scale on a hard, level floor and ensure it is not wobbling.
2. Check the battery installation: Double-check that the new batteries are inserted correctly, following the polarity markings inside the battery compartment. Ensure there is good contact between the batteries and the terminals.
3. Calibrate the scale: Some digital scales require calibration after battery replacement or when experiencing issues. Check the user manual for instructions on how to calibrate your specific model. Calibration usually involves placing a known weight on the scale and adjusting it accordingly.
4. Clean the scale: Dirt, dust, or debris on the scale's surface or sensors can interfere with accurate readings. Use a soft, slightly damp cloth to clean the scale, ensuring it is dry before use.
5. Try weighing yourself multiple times: Step on and off the scale a few times to see if the error persists. This can help determine if the issue is consistent or intermittent.

If you have changed the batteries in your JI27719 talking scale and it is still not working, here are a few troubleshooting steps you can try:
1. Ensure the batteries are correctly installed: Double-check that you have inserted the batteries correctly in the scale. Make sure the positive (+) and negative (-) ends of the batteries align with the corresponding markings in the battery compartment.
2. Check the battery contacts: Sometimes, the battery contacts may get dirty or corroded, preventing proper electrical contact. Use a clean cloth or cotton swab to gently clean the battery contacts in the scale and ensure they are free of debris or corrosion.
3. Verify the battery quality: Ensure that the batteries you have inserted are fresh and of good quality. Low-quality or expired batteries may not provide sufficient power for the scale to function properly. Try using a different set of new batteries to see if that resolves the issue.
4. Reset the scale: Some scales have a reset button or a specific procedure to reset the device. Refer to the user manual or manufacturer's instructions to learn how to reset your particular model of the JI27719 scale. Resetting the scale can often resolve minor software glitches or calibration issues.
5. Test the scale on a different surface: Place the scale on a hard, flat, and stable surface. Uneven or soft surfaces can affect the accuracy and functionality of the scale. Try using the scale on different surfaces to rule out any environmental factors that may be interfering with its operation.
6. Contact customer support: If the above steps do not resolve the issue, it is recommended to reach out to the customer support of the manufacturer or the place of purchase for further assistance. They will have specific knowledge about the JI27719 talking scale and can provide you with additional troubleshooting steps or initiate a repair or replacement if necessary.
Remember to provide them with details about the steps you've already taken and any error messages or unusual behavior you've observed from the scale. This will help them better understand the problem and provide appropriate support.
I hope this helps you get your JI27719 talking scale working again.

Step 1
Step lightly on the scale until it displays "--", "0000" and turns off if you receive the error "ERR0," which means the scale is not initialized. Initialization must occur after each battery installation.
Step 2
Set the scale on a flat, even surface, not on surfaces such as carpet if you receive an error "ERR1."
Step 3
Step off the scale and wait for it to reset before stepping on it again if you receive an "ERR2," which often means the unit was jarred or overloaded. Also, if you weigh more than the maximum weight capacity you will receive this error.
Step 4
Remove your shoes and socks and wet your feet slightly with a damp cloth if you receive the "ERR3" error. ERR3 is a contact error and your feet should ideally be bare and wet to achieve an accurate body-fat reading.
Step 5
Step off the scale and wait for it reset. Remove your shoes and socks and wet your feet slightly if you receive either the "ERR4" or "ERR5" errors, which means your body-fat or body measurements are out of range.
Step 6
Reset the scale if it doesn't work or you continue to receive error messages. Remove the battery and set the scale on a flat surface. Stand still on the scale for five seconds and step off. Re-install the battery and place the scale back on the flat surface. Place one foot on the scale until it displays zeros or dashes. Remove your foot and wait for the scale to turn off. Step back on the scale to weigh yourself.
Step 7
Replace the battery if you receive a "lo" or "bat" error.

On Amazon this scale got 24% 5 star and 43% 1 star rating.
In many cases it quit working or broke in some way.
"I owned this model for 1 year before it gave me the "batt" signal. after I spent another $7 on new lithium batteries, it turned out the scale was broken. looking on the web, I discovered lots of other stories like mine. advice: find another brand."

Step on the scale and immediately step OFF and the scale will then be ready to weigh you. If this does not work, then you need to replace the battery.

If the reset did not work then the electronics are fubar. Not much you can do since repair is more than the purchase price of new one.

mcdevito75 here, You can try to disconnect the battery, then step on the scale then step off, Now re-install the battery and see how it works. If same contact scale manufacturer.

Try to reset the unit. Use the following steps
- Open the battery compartment on the bottom of the scale. Push the tab on the door and lift the cover.
- Remove the battery from the compartment. Close the battery compartment door.
- Sit the scale right side up on a hard surface floor.
- Step on the scale and stand still on it for five to ten seconds. Step off the scale.
- Turn the scale over and open the battery compartment. Re-insert the battery. Close the battery compartment cover.
- Place the scale right side up on the hard surface floor.
- Press one foot on the scale until the display shows zeroes or dashes. Remove your foot.
- Wait for the scale to shut off by itself. When you step back onto the scale, it will be reset.
Hope this solution has been helpful?

Try this, I have the same problem and I just got off the phone with Taylor, this is what they told me to do and my scale is now working again.
1. take the battery out.
2. put the scale on a flat, hard surface
3. stand on the scale for 10 seconds
4. put the battery back in, be careful not to touch any buttons or turn the scale on
5. put the scale back on the flat, hard surface
6. put one foot on the scale and apply pressure until the display comes on
7. take your foot off of the scale
8. wait for the the display to go blank
9. now stand on the scale to weigh yourself.

This worked for me. Hope that it works for all of you.