Well the terminal counting mechanism works in conjunction with your credit card processor. So if you forget to batch out (settle your transactions) it will give false errors. Even if you conduct a partial especially in a restaurant environment because of tips rule of thumb is always settle the sales it will save you time and a headache.
Also the pin pad error is that you have to almost always have peripherals detached before any downloads. Before detaching make sure all power is off then unplug the pin pad. Partials are only for veterens like myself that know what can be a partial download and when a full download needs to be done. Always recommend your tech to do a full download. I helped develop some of the Verifone terminals applications so taking care of these issues is a breeze.
the batch seq can be changed internally in the machine
Hit more until you see other setup. Password 1 Alpha Alpha 66831 then choose merchant by hitting the more key again. Once you choose merchants hit select on 1/1 then edit the batch number to the next one hit enter then ext save changes. RED X key to escape to main screen. This step needs to be done with no transactions.
If you still have issues don't hesitate to call me directly.
www.greenlightpayments.com 1-800-448-2038 ext 105
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