The "Error" message appears in most of the DVDs or Blue Rays I insert. I have played older Blu Ray disks and standard DVDs for 1.5 years with no problem. After trying newer Blu Rays that would not play, I now can not get any disk to be recognized by the player. Mine is a BP620C
Have you check the region code? Is it compatible with your player? I suggest you play the disc on your PC first and see if it plays properly. Here are some programs you can use to play disc on PC. Best Blu ray DVD Region Free Software
If player has wire internet connection port please download and update new version firmware driver/ If not please open player model support web page check availability driver for update new version.
It's a software issue. you need to ring the manufacturer to get files and instructions on how to upgrade your machine so it can play the newer blu ray movies. Quite a common problem.
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