Make sure the freezer drawer and the refrigerator door are shutting properly. Sounds like air is getting in causing the frosty crust. Also be sure to reset the controls back to the original mid-way settings and allow a day or so for it to balance, if you have turned the fresh food compartment down to a lower temp it may cause a similar condition.
SOURCE: refrigerator
If the ice build up is only on the back panel of the freezer then you have a defrost problem. Most likely a defrost thermostat or control board/timer. If frost build up is around the walls of the freezer then warm air is getting into the freezer. Most likely cause of this would be gaps in or torn door gasket or door alignment. In some cases the door was left cracked open. If gasket and door alignment is ok remove the frost and see if it comes back.
SOURCE: JENN-AIR BLOWS WARM AIR
hi thanks for the question the freezer is more than likely frosted up now with the door left open the drain hose from freezer is clogged shut down let thaw remove panel at the back of fridge allow 24 hrs to thaw clean out the drain tube re level the fridge so that if the door is left open the door will close by its self raise the front legs to achieve this thanks the appliance doc
SOURCE: Fridge not keeping food cold.
When you open door to freezer do you hear a fan inside that compartment blowing? If you don't the fan motor is shot and will need to be replaced.
SOURCE: Jenn-air side-by-side: freezer & frig cold on the bottom not top!
It sounds like 1 of 4 things...
1. It could be related to the evaporator becoming Iced over and when this happens it insulates the area iced over and the temp rises...this is caused from the defrost cycle not being activated...(Thermostat, or loose or broken wire)
2. There is a device called the thermistor which senses temp and Ice build up which will cause the unit to go into defrost...this could be bad.
3. The previous fixes may cost a little but not as much as the next which could be a restriction in the evaporator. This is serious and usually requires the replacement of the same...very pricey. Is there only 2 compartment or a pull out drawer for freezer foods..If so you could have an isolated problem in the upper freezer compartment which may be remedied without great cost
If your husband or yourself ..or a handy person can access the back of the freezer by removing the back panel I'm sure you will find either lots of Ice good..as far as cost to repair goes....or no Ice...bad...bad.. as far as cost to repair..the later falls in line with a restriction.
I hope I have helped....please rate me ...The Fang
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