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Sounds like the kettle isn't getting hot enough. The thermostat is usually at fault in this situation which can be determined by checking the amp draw on the kettle. the common complaint is the kette is too hot and burning but what really is going on is it's not hot enough so the seed won't pop. Because of the heat that is there it will loose it's moisture, dry out and burn instead. You will end up with lots of old maids . Really stale corn seed will act the same way because all the moisture in it is gone and thats what is needed to pop it.
The instructions say make sure kettle motor is plugged in. Turn unit ON with switch on crown of machine. Allow unit to run for 3-5 minutes to heat up kettle. Turn unit off. Add 2 teaspoons of your favorite popcorn cooking oil to the kettle. Then add 1/4 cup of popcorn kernels to the kettle. Turn the unit on and close the door. When popping sound slows down turn the unit OFF. Flip the kettle over with the crank handle to empty the kettle. Repeat process until desired amount of popcorn has been popped.
Normally that is caused by too many kernels used. It pops too fast and jams up in the kettle. It could be a problem with the kettle though. Call 920-347-9122 for help with it.
I hate to put this as a solution because it really isn't. I have an old popper needing a new kettle and was told it was almost as much to purchase a new kettle than the whole machine. The kettle is almost the entire cost of the unit. I will be purchasing a new unit.
Popcorn popper is approximately three weeks old and now the popcorn clogs up in the hopper (cooker pot), the gear quits turning, and we have to pry the popcorn out. It worked perfectly when we first got it and now it is nothing but a pain to use. We tried several popcorns, cooking oils and amounts of oils, but the problem continues. I noticed the small spring located on the lower shaft doesn't cover the entire shaft. Is it supposed to be longer? Your prompt reply for a solution would be greatly appreciated or we will have to return the unit to our local retailer where we purchased it.
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