You need to purchase international minutes if the call is not in the USA.
you can do this by logging on to your account
https://web03.magicjack.com/my/index.html?
Once logged in, click on the tab named "International/Prepaid" and enter the telephone number you will be making International calls from and click "Submit". Make sure you enter it into the box associated with the magicJack that you have or will be adding International Prepaid Minutes to. You will receive an email with instructions and access code, 305-848-9999.
Dial the access code to start making International calls from the phone number you registered.
Please remember that you can only register one additional number per magicJack.
Note: In order to make International calls you need to purchase International Prepaid Minutes.
Plus you need to dial the prefix before the number as well for the country ie (+44) 123 456 7890 is dialled as 00441234567890.
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