Question about NorStar M7310 Corded Phone

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Our office phone only rings at the front phone, how do we set it up to go to another room's phone before going to voicemail?

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You need to get into admin programming and go into lines/trunks, and make them appear and ring. If you have no idea what I am talking about, then I would call someone in to program the system, as you can screw everything up on your system....

Posted on Jun 10, 2009

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If people enter extension and it goes straight to vmail then the user invoked that option (Feature 987) which is what you should do when you leave your office.

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Hello,
You need to contact your carrier, ask customer service if they will change the ring time. The number of rings before vaoicemail is not controlled by the phone it is set at the cell phone switching office so they have to do it. Some carriers will some won't.

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Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

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This is just the quick answer and may not be exact. System program 203 is the intercept time. It's probably set by default to 40 seconds. A ring cycle is about 6 seconds. Try adjusting that down to, say, 20 seconds and see if that works. I have your exact setup in my office, but I'm not in my office for the rest of today. I may get a chance to play with the timing on Saturday.

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