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Each gear case has two plugs - an upper, and lower. Take both plugs out and fill from the bottom till lube starts to come out the top plug. Do not fill from the top plug as an air bubble may prevent the case from getting filled completely. Gear lube is usually sold in a squeeze bottle or there's pumps available. If it takes more than one bottle, simply switch bottles, or put your finger over the hole till you get the lower plug back in. In colder climates it's best to change the lube each fall. Inspect the drained lube (old lube) for water. Water will either settle to the bottom and come out first or the lube will have a yellowish color. If there's water present - have the seals checked/replaced before refilling. Sometimes it's simply replacing the seal around the plugs. Do not let water in the lower unit freeze, as it can crack the Aluminum casing. Smaller engines might take a pint, and larger take a quart - but have extra on hand and make sure it comes out the top hole. Also check for drip spots on the floor if stored.
Try 'tightening' the screws first even if just a bit. This can possibly break them loose so you can remove them with the normal counter-clockwise motion.
when pulling the cord out, it should 'keep' it that spot if you pull a certain direction, cant recall if it is up, or down, left or right, and pulling it opposite direction releases the cord again
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