Our designjet will not print any photos or images at this point. It often reades error 71:06 out of memory and wont' do anything. However, now it will not even respond when trying to print a job. Our technology people will not support this printer and they refuse to fix it. However, all these changes in the printer occurred when they switched our server one weekend. Do you have any suggestions on how to fix this problem?
If they changed the server queue, or possibly did not even reinstall the printer queue on the new server, all is not lost.
First try connecting to the printer directly using USB or parallel if that's an option. If you can set it up as a local printer and that works, at least you know the printer is fine.
If you can print a diagnostic page with all of the specs of the printer, you can find the IP address and print directly to the printer, bypassing the server print queue. You can also find it in the Setup, IO Setup section of the printer's control panel.
To create an IP print connection, add a new printer, choose local printer, then choose "create a new port" of type "Standard TCP/IP port". Then enter your printer's IP and point to the driver as before, and you should be able to go direct.
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