Paper jam error message but there is no jam - HP J4680 Office Jet All-In-One Printer

Usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

Try this...

Duh!! The person asks "how do you fix the paper jam error message when there is no paper jam". This has happened to me twice and nowhere can I get any help for this obvious piece of **** printer. I had to return the first one because of the same message and now my second one won't work with the same message appearing and , believe me, there is NO paper jammed in the printer!!

Solution Follow these steps to resolve the problem. Step one: Remove any loose paper Remove any loose paper from the main input tray and the automatic document feeder (ADF) to avoid making the jam worse. Step two: Clear the jam from the back of the All-in-One

1. Remove all paper from the output tray.
2. Turn off the product.
3. Disconnect the power cord from the back of the product.
4. Remove the rear access door.
   1. Press in the tab on the left side of the rear door to release the door.
   2. Remove the door by pulling it away from the device. Figure 1: Remove the rear access door
5. Gently pull the paper out of the rollers.

1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers paper jam error message but there is no jam - c00246512.jpgloads/images/c00246512.jpg" alt="c00246512.jpg" class="h_mi" />
2. Allow the rollers to dry completely.
3. Replace the rear door. Gently push the door forward until it snaps into place.

1. Lift the ADF cover.
2. Gently pull the paper out of the rollers. Figure 3: Lift the ADF cpaper jam error message but there is no jam - c01371218.gife paper
3. Close the ADF cover.

1. Reconnect the power cord to the back of the product.
2. Turn on the product.
3. Load plain white paper in the main tray.
4. Open the HP Toolbox .
   1. Open HP Solution Center .
   2. Click Settings .
   3. Click Printer Toolbox .
5. Click the Device Services tab.
6. Click Print a Test Page .

• Only insert paper into the main tray or document feeder tray until it meets resistance.
• Make sure the paper is flat in the main tray and the paper guide is adjusted to the width of the paper.
• Do not add paper to a tray while the product is printing or copying.
• Remove used paper from the output tray frequently.
• Do not use torn, curled, or creased paper.
• Do not use paper that has been printed on before.
• Do not leave originals on the scanner glass. If you load an original in the automatic document feeder when an original is on the scanner glass, the original can jam in the automatic document feeder.
• Do not combine different paper types and paper sizes in the main tray. Use only one size and type of paper in the main tray at a time.