Service Error 5100 means that something is blocking the ink carts or head.. with printer off move the ink cartridges in the well by hand all the way to the middle of the printer then turn the printer on.
- turn printer off
- turn printer on
- remove both carts
- turn printer off
- turn printer on
- replace carts
- turn off
- turn on
that should clear up the issue if not you need to try replacing the cartridges or removing and replacing the inkwell (place where the carts fit in)
×