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you'll see the clasp as it look s when open. You need to hold the strap and clasp near one side of the 'join' while pulling the upper part of the strap away from the clasp on the other side.
You need to make sure that if you had the watch band adjusted they did not adjust it at the clasp. When you adjust the watchband links should be removed if you adjust it at the clasp the band keeps pulling open. When you open the clasp fully make sure the pins are on the end holes. If the pins are in the end holes then, the clasp is probably sprung somehow and you will need a new one or have a jeweler or watch repairman fix it! You may also be able to order a new clasp from manufacturer! Hope this helps!!
replace the clasp, I see it all the time in this model watch. I usually charge $50.00 for the clasp for these watches, It can be adjusted but it will loosen within the next year or less.
Your watch has double folding clasp and it is opening by pulling bracelet exactly in the middle of clasp. Some clasps are very stiff, so, use a bit of force to open it. Here is the link where you can see how the opened clasp looks: http://www.amazon.com/Just-Bling-Ladies-JB-6210-Diamond/dp/B002JPK310
It probibly is a tri-fold clasp or a "hiding clasp" When you look at you watch can you see a clasp? If not you just need to pull from the middle if the back of the band. One end will open to the left another will open to the right. Don't be afraid to pull on it, that probibly is the main problem your having. Movado makes a solid band that can take some punishment
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