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How old are the batteries? Even if they read proper DC voltage, it does not mean that they will hold up under load. If they are 3+ years old, they probably need replacement.
Make sure you're not overloading the UPS also, another possible culprit.
I have to believe that the problem is in the smart chip, with the software that monitors the power. There is a very good chance that you have a slightly higher input voltage then normal. You may have to contact Powercom.....
I don't think you are in the USA...I sell Powercom and I don't recognize the part number. I think this is simular to the IMD 625 Va UPS sold here in the USA. The imperial model had a defect on the smart chip two years ago here in the USA, and I figured it out for the MFG, so maybe that same chip is acting up for you. Besides, the 600VA size should be too small for you know. You should upgrade to a 1000VA. It will handle the load much better.
The UPS can temporarily provide power to IT hardware in the event of a disruption to the Mains power supply. The UPS should stay powered up for long enough to enable the hardware it is protecting to be powered down in a controlled manner, before shutting off itself. The 5 minute period seems reasonable for such a task (although significantly less than the rated time), and if at any point within that period the Mains power supply comes back online, the hardware could continue to work.
I note that this particular model is supposed to provide battery power for 85 - 95 minutes. The amount of time it can supply regulated voltage for will depend upon the load placed upon it. The greater the load (in terms of current drawing devices), the shorter the amount of time that the UPS will be able to provide power.
There may be a Manufacturer Limited Warranty period (parts): 2 years for this model, although labour charges will probably be made.
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