My daughter's Leap Frog Tag reader pen will simply not turn on. I bought new batteries nd tried them all. What should I try?!

Genuine Leap Frog Green Leappad Ultra xdi Stylus And String Cord eBay

it only works for the specific leap reader pen paper

the pen wouldn't launch from app on the desktop or turn on manually for me either, You need to launch it through their website, it's a rollover button top right on the website page 'Launch Leapfrog Connect' the pen then auto turns itself on!

mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.

You can purchase new one from amazon LeapTV Educational Active Video Gaming for Kids. I hope this was helpful. cheers

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

The leapfrog webpage gives this info for getting replacement pens:
"If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply call our Consumer Services center at 1-800-701-5327 to order a new pen."
http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=23&p_created=996471052&p_sid=mNlXPJDj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAsMTAmcF9wcm9kcz0wJnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1nbG9iZQ**&p_li=&p_topview=1

I am still waiting to know what to do.Is there a substitute for this mouse?

I purchased a Leapfrog Leapster in end of June sales last year for my daughter's birthday in October 2008. When she first turned it on it froze but after restarting played fine for 2 hrs then died and refused to work again. Fortunately I had kept my receipt (Target) but was still worried about it having been 4 months prior. They ended up giving me a store credit as they no more in stock at that store and I picked one up from another Target without having to pay the difference between my original sale price. I know you don't have the receipt but you could contact the place of purchase and ask them even if they are able to send off for repairs or put you in contact with the right people. Hope it helps a little ...

I took the entire toy back to the store where I purchased it and exchanged it for a new one.