Konica Minolta bizhub 350 All-In-One Laser Printer Logo
Posted on Jun 08, 2009
Answered

We recently started having a problem printing from PCs to a KM C451 with a user/pswd specified -- the print job goes to the "Save" tab on the job history but never prints and does not go to a user box. When printing to Public user, it prints as expected. The user/pswd is specified on the User Authentication side of the Authentication/Account Track window. The particular user does not have a user box set up. All of these jobs show as completed.

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  • peter_dow Jun 09, 2009

    Hi larryab,

    Thanks for the response. These are all WinXP machines, and the setup worked for over a year.

    If I switch the printer driver to Public user authentication, it will print with no problem. The output method is always Print; if it had been changed to Secure Print or User Box, the users would've been asked for either credentials or a user box, and that has not happened.

    What's particularly annoying is that when something is printed, there is no error on the PC, as far as it's concerned, it printed just fine. On the MFP, it beeps, nothing prints, and it ends up in the job history for "Save" jobs as if it were a user box; however, the details for any of these jobs shows no user box, and no errors. And it doesn't show up in any of the existing user boxes.

  • peter_dow Jun 10, 2009

    Of about 10 PCs using this printer, 3 are having the problem. However, they all have the same user specified for the Authentication User.

    The KM print drivers are installed on each PC; i.e. no shared queue.

    I think I'll try deleting the user at the copier and re-creating it. I'll let you know what happens one way or the other.

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  • Posted on Jun 09, 2009
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This is caps sensitive. Keep this in mind. Also, if you are using Vista, the driver may not be aquiring the setting properly to allow printing using authentication. Check to ensure that the settings for authentication or account track match the settings on the MFP. If this all doesnt work, (depending on the application youa re printing from) try turning "print without Authentication" to allow or enable.

  • Anonymous Jun 09, 2009

    You should also make sure that the driver is not set to "secure print". This is not the same as printing to a box, and has nothing to do with authentication. It can be accessed by going to the box mode and then under system box choose secure print, enter your credentials and you will probably get your job. Sorry I missed one crucial bit of your entry, and that was that the job is marked as completed in the joblist. authentication failure would be marked as failure to print or deleted due to error. Output method should be set to print (not secure or password print). authentication is not related to these features and is only used for output rules ont he machine. Jobs printed to a box are printed byt he rules of the logged in user. (at the MFP)

  • Anonymous Jun 10, 2009

    Is it server printing through a shared Queue or is it installed locally on each PC? Also, is the problem isolated to this user? If isolated to one user, I would remove their UA code from the copier, remove their driver from the PC, and reconfigure. Its not often i've seen it corrupt at the copier, (but I have) more likely at the PC. The odd part is the "Saved" joblist part. I would expect that if this is problem at the copier, more users would see the same. Ill watch for your reply.

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