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-> Go to fossil.com -> Customer Care -> Product Info / Watch Instructions -> Do a mouseover on the various headlines to see the design of your watch. -> Download desired PDF file
mcdevito75 here, Even with the proper tools we still have to improvise at times, Instead of useing your case opener from your tool kit, use a steak knife or similar with a sharp edge inside that groove you"ve described, the cover will pry off.
You do not need to send your watch to FOSSIL for repairs. Just find your nearest watch repair shop and ask watchmaker to replace the coil. It will save money as well.
Most watch shops will replace batteries but you might need a Fossil dealer to replace yours, as it might need a special tool.
Try your local dealer first.
If you do need a Fossil dealer, go to "fossil.com"; at the bottom of the screen is a menu which includes "store locator". This will tell you where your nearest store is.
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