When trying to retrieve message with Feature 981, a message is received "inactive feature". Also any calls transferred to a phone, are being directed to the receptionist. They can not access a mail box.
Dear Annabelle,
Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;
Ahmed Safaa El-DeebTelecom & Network Engineer
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