Hi, I bought a Stratford Labs digital image copier with ArcSoft software and I installed everything correctly. Following the instructions for first time users I had to calibrate the copier but the first time. When I did this it told me that I did not have enough bandwidth for the USB port. I did a little research and found that because I own a Dell Inspiron 2650 there have been issues with the USB ports not being up to 2.0 even though its supposed to be. One recomendation was that I acquire a powered USB Hub which would increase the power? So I got a Belkin USB Plus Hub that plugs into an outlet and has 4 ports. I still get the same message and cannot get past the calibration stage for using this device. I know that I have an older computer and am running XP on it but will I really have to get another computer just to use this imaging device? Is there something else I can download to help? Can you help me? - Thanks S. Ellington
Can't calibrate the new Stratford "Digital Image Copier" GFP-001.
Followed all instalation instructions till I got to the part where it said that the unit had to be calibrated for the first time used. It said to "Click" on the "calibrate" button to perform the calibration,
but there was no calibration button shown, or no on screen desplay pop-up. Would like to know what I can do to rectify this problem. I am using an Acer Laptop with "Vista Home Premium";
which has 2.0 USB Ports which is called for. Does this device need to be calibrated, or can it be used without the required calibration?
Thank you,
Gerry Hall
I'm having the same problem. I click on "calibrate" and nothing happens. I can use the scanner but it's terrible and a piece of ****. A slide will show up fine and the scanner just keeps processing it until people's faces are totally whited out. The slides show up fine in a viewer and are not over-exposed. No one seems to want to answer this question, do they? I think this scanner is a waste of money. There is no tech support and no one responds. I'm as frustrated as you!
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