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It could be a bad switch, plug, thermostat or heating element. These items will need to be tested by a qualified electrician to determine which are faulty and causing the element not to heat up.
If the switch is OK and you have. Power at the kettle plug and you are not getting any heat it's one of 3 things. Burned wire inside the kettle. this is common. Or it could be the thermostat is bad or the element itself is out?
Old popcorn is the first thing to check, and that you are measuring correctly. 12oz of popcorn is the correct amount in a 3 min popping cycle. always time the 2nd batch.
That model popper has 2 heat elements, and 2 thermo stats that control them. If the first 2 things to check are good, then you dropped a thermo stat or heater and it is operating on 1 heater instead of 2.
First, if you have another cord like this one (for example, a coffee pot cord) plug it into the popper and see if it works.
If it's not the cord, it's probably a blown thermal fuse inside the unit. Could be a heating element broken as well. If you don't have appliance repair experience, I would take it to a repair shop.
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